In several cases, Avast Mobile security is able to detect malware but can’t remove it due to some technical issues. This is generally caused by giving the permission for suspicious applications or by installing Avast Antivirus on the system level. Whatever the reason, you need to get rid of malware as well as this issue if you want your system to be secured. For this, you can also take online guidance from Avast Customer Support Number technical associates.
In order to fix this issue, you first need to find out what is stopping your Avast mobile security software from removing a malware.
To fix malware removal issue read the below provided information carefully:
Uninstall an app that is installed on the system level:
If an app recognized as malware was installed on the system level, then neither you nor any antivirus app can access and uninstall it. In that condition, we recommend you to follow these steps:
Go to Settings page of your device and then Apps on your device.
The apps which you want to disable will visible in front of you, simply select your app.
Click on Disable to stop an app from running and the reboot to the Safe Mode to complete this step.
What to do when an app received the Device administrator permission?
At the time of installation, there is a possibility that an app received the Device administrator permission. This privilege must be revoking this app to uninstall. Simply follow these steps to disable the Device administrator permission:
Open Settings and then go for Security option.
Choose Device administrators and look for your app which you want to change permission.
If found, then simply tap on it.
To disable the permission, then tap Deactivate on the next screen.
Once you are able to deactivate the device administration permission, then you can easily uninstall the app via Google play app or via settings as mentioned in the above step.
If both the methods failed to resolve the issue, then you can try reporting about your issue to Avast support team. For this you need to visit avast/support. Surely, you will get accurate solution to fix this issue from the root. Now, if your issue is resolved, then you need to know how you can keep your device free from malware attacks.
Learn to prevent malware infection
Do not buy mobile phone from an un-trusted seller
Always keep your android device updated.
Make sure to utilize an antivirus app to protect your device
Do not install apps from an unknown source.
Check apps permissions earlier than installation.
If you don’t know about the default system settings, then do not change them.
Always be cautious while transferring files.
View Source: https://antivirustroubleshootingtips.wordpress.com/2019/03/25/fix-malware-removal-issue-in-avast-mobile-security/